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Sam Miller's Articles in Business Management

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  • Improving Call Center Performance Through Call Center Metrics
    The global call center industry has been among the wonders of the modern times That is because in the past decades, businesses were mostly involving manufacturing and corporate operations
  • Interpreting A Call Center Scorecard
    An effective performance management system ensures that a balanced call center scorecard is used to measure the efficiency and productivity of call center agents

    Call centers are used or hired by businesses as a means of interaction with customers
  • Focusing On Continuous Improvement Metrics
    In the manufacturing industry, the concept of continuous improvement is very necessary especially nowadays As operational costs continue to rise amid higher expenses for labor, raw materials, taxes and other operational necessities, manufacturers are bearing the pressure of continually surviving the challenges of business
  • Key Performance Indicators In Call Center Businesses
    The call center industry is a rapidly rising industry worldwide Call centers are very much proliferating especially in emerging economies where there are thousands of competent workers who are adept and eloquent in speaking English