IPower Shared Hosting Sale
Posted on September 11th, 2007 by 
caymanhost
caymanhost
IPOWER’s Pro Plan hosting package is currently on sale. They are offering the normally-priced $7.95/month Pro Plan hosting package to customers at the extremely low price of $5.95/month. This discount is available for our 12-month and 24-month plans, and includes additional bonuses of a FREE Site Design Evaluation as well as a FREE Search Engine Optimization Evaluation! Combined, these bonuses are valued at $280.
This sale expires on September 24th and accounts purchased at the offer price will renew at regular rates. Full details can be found at the IPower Website.
No Rating| 2.5 |
Filed under: Hosting News, Latest Hosting Offers
zensden is hosted on my dedicated server. Friday I found the site was down giving multiple errors. I ssh'd in and found I could not write any files. The last message in the log was a Drive Seek/Complete error. I have a life so after half an hour on hold Friday night, I gave up. Saturday after being on hold 15 minutes I tried their live chat. Never mind the grisly, garish color, it was 15 minutes more before "Chad Smith" (I almost believe it - whoTF would choose THAT for a pseudonym?) came on line. All I got from him is "we do not assist with problems with dedicated servers ... please contact your system administrator". Well after 20 years as a professional Systems Programmer and Systems Admin this systems admin is at a complete loss on how to deal with a hard disk error from three thousand miles away, especially with the assistance of a poorly trained monkey on the other end of a neon pink chat screen. Another half hour later (my phone was still blaring out their inane hold music) I explained the situation again was told "they would try to reboot the server and if that didn't fix it *I would have to pay* for someone to fix it (which in their generosity, they promised would be refunded if it turned out to be a hardware problem and not a configuration problem). I bit my tounge, since I had a scrape of that last log message, and said OK. Sunday afternoon, The IP address was not even pinging now. I figured they had done the bounce, which naturally failed. I called back. No there was no other news attached to the ticket, could I try back later? Late Sunday night. They had indeed tried to reboot which failed with a disk problem. Real big news, that. At least they weren't trying to extort more money from me now. Remember that at this point the box had been down two full days. I was told that I would hear from them in 24-48 hours. Tonight, 48 hours later. The box has been down since at least Friday night. I was on hold an hour and a half before some useless jackass picked up the phone. He said they're "running behind" on service to dedicated servers. He said I should hear back from them in a day or two. So gee, doesn't their sale look just yummy? (this with some additonal commentary wil show up shortly in my blog at www.ip-wars.net) -- TWZ
Hi Terrence, Thank you for taking the time to leave your feedback. As I write this response it appears your problems are still not solved and it certainly doesn't reflect well on the company's dedicated server hosting, nor their customer service in that area. It is only fair that we publish negative as well as positive experiences and leave the door open for any responses from the hosts who do receive complaints I would only add that the advertised sale relates to their shared hosting plans. Not in any attempt to trivialize your problems, but just to point out to other readers that your situation relates to a different service, albeit through the same company, and they have admitted to difficulties in that area of their operations. I have published your comments in full and should the company wish to reply, they are of course free to respond to your complaints publicly through this site.
Thank you, an opportunity to vent (and maybe save someone similar headaches in the future) is appreciated. I'd like to see IPOWER say something about this too. An apology would be a good start. A reasonable explanation a distant second. I'll obviously be moving zensden in the near future, but I need the box back to pull the latest posts and my software tweaks off of it. The adventure continues.... It says something negative that part of me (not a very rational part, I think) actually feels grateful that I was only on hold for about 10 minutes tonight, and the phone jockey I talked to was reasonably polite and responsive. He says his supervisor is putting it in the queue for "the right people" right now. Supposedly they only have four or five tickets ahead of mine in queue. "I'm sorry sir, but they have been very busy" was the only excuse for why this was not done Sunday. Meanwhile, six FULL days and counting ... -- TWZ
Hi Terrence Thanks for the update on your problems. I hope you get them sorted soon. The desire to vent is understandable :-) Our aim is to provide visitors with real world user experiences and that means publishing both praise and criticism in equal measure.
My call this afternoon only had me on hold about 15 minutes. An otherwise pleasant gentleman named Daniel took my call. He confirmed that this has gone to "real" tech guys, but then informed me that: OUR SYSTEM ADMINS DO NOT WORK ON WEEKENDS. Let me repeat that: IPOWER'S REAL SYSTEMS TECHNICIANS DO NOT WORK ON WEEKENDS All you get on weekends are phone jockeys. In twenty years of System Programmer and System Admin work, one of the very real certainties is that when there's a real problem that needs to be fixed asap real sysadmins sure as hell do work on weekends. What kind of joke outfit are they running? I really think it's time to call my attorney. I don't and probably won't suffer a lot of financial damage over this (other than moving zensden to a more reliable and probably more expensive hosting company) but I think it safe to say that my reputation has been damaged in the web community where zensden *was* considered an asset. -- TWZ